How should I check the status of my Order?

 Click on Orders to see the status of your current order (as well as your order history). You can also simply click on ‘Track Order’ on the top right, type in your order ID, and check your order status.

After your order has been successfully placed, you will immediately receive a confirmation and order details via email and SMS. Once your products have been shipped, you will be notified again via email and SMS.

In case there is any unusual event or complication that leads to a delay in shipping your order, you will immediately receive an update from us. With reasons and the revised shipping and delivery timelines.

If there are any other issues/ delays that come up, or you need the order to be delivered urgently, write to us at connect@thesouledstore.com, we will see what we can do to help.